Karoline Pereira

Sustainable Procurement | Sustainability & Customer Success Consultant

Paris , France

English, French, Spanish, Portuguese

€100 - €200 / hour

• Assisted some of the big 4 and other smaller companies with their greentech product and market research and led complex projects in high pacing scale up companies. • Build CSR/CSM departments for start ups or companies wishing to restructure, •Lead project & product optimization strategies (collaborating with C-levels on governance and sustainability initiatives), • Sales & Account Management - ARR / NRR Growth • Enabling teams and leading workshops, • Sustainable procurement, • CSRD implementation strategy • Carbon Management

Carbon, ESG & CSRD data collection and improvement scenarios. • Created and developed the CSM department framework • Led the CSM team to achieve customer service excellence • Overlooked all customers on their post-implementation corporate, supply chain and Financial carbon accounting along with other ESG metrics and CSRD data collection. • Orchestrated customer journey & scope to ensure seamless and successful experiences • Set the team up to scale, overlooking renewals and upsells by proactively identifying and addressing customer needs • Focused on delivering tangible value to customers, enhancing satisfaction and loyalty • Tracked and enhanced internal and external KPIs for continuous growth and improvements • Established the Customer Support Framework • Lead cross-functional projects with other department leads to break silos

Sustainable Procurement Engagement Lead Nov 2021 - Feb 2023 • Spearheaded a portfolio management for high-risk clients, driving re-engagement and performance optimization within their Sustainable Procurement Programs through strategic consulting. • Provided expert guidance on the development and implementation of clients' Sustainable Procurement Strategies, ensuring successful rollouts. • Expertly managed high-risk contract renewals, upsells, and account expansions, contributing to sustained business growth. • Orchestrated the creation of a Customer Success internal reorganization plan, a comprehensive risk management playbook, and a customer re-engagement journey, enhancing client satisfaction and retention. • Established as the BU referent for transforming challenging customer relationships into committed brand sponsors. Customer Success Manager, Sustainable Procurement Jan 2020 - Nov 2021 • Manage a portfolio of multinational customers (1Bi€+) and actively contribute to maintain a high satisfaction level towards the services. • Advise existing accounts on the implementation of their sustainable procurement program, enable and support changes when required. • Establish and maintain a strong relationship with customer project managers, CPOs and other decision makers. • Successfully manage contract renewals and upsell. • Act as the main point of contact, providing project management support to liaise between customer teams and EcoVadis operations teams. • Carefully monitor operations (forecast and delivery) in order to guarantee operational KPIs are met. • Contribute to Ecovadis continuous improvement by leading and supporting a variety of projects. • BU onboarding and training coordinator • Team Sponsor (3 people)

• Pioneered an eco-conscious e-commerce platform specializing in sustainable and Fair- Trade apparel and accessories. • Led a comprehensive marketing strategies, including website development, market analysis, engaging content creation, alongside dynamic pop-up event coordination. • Executed sourcing and negotiation processes with sustainable and Fair-Trade certified cooperatives to ensure ethical procurement. • Oversaw end-to-end inventory management, shipment coordination, data analytics, financial budgeting, and accounting operations. • Championed customer service, prioritizing client satisfaction, brand awareness, and transparency in consumer communication. • Directed a dedicated team of 3 freelance professionals, fostering a collaborative and results-driven work environment. • Maintained regular, detailed reporting to investors, ensuring alignment with business goals and financial accountability.

Developed a comprehensive Corporate Social Responsibility (CSR) Policy, aligning with company values and industry standards. • Sourced and interviewed top-tier candidates, delivering curated shortlists to clients. • Conducted in-depth CSR market benchmarking to pinpoint client needs and uncover innovative opportunities.

Spearheaded a Sustainable Enterprise Restaurant Policy, focusing on carbon footprint reduction, meticulous data analysis, supplier sourcing, and executing impactful awareness campaigns. • Elevated CSR internal communication strategies, achieving a substantial 75% boost in employee engagement. • Pioneered benchmarks for Sustainability Innovations, setting new standards for eco- friendly practices. • Fostered robust NGO relationships, enhancing communication and collaborative efforts for social responsibility initiatives. • Assisted on collecting data and creating content for the company’s CSR Reporting • Helped coordinating with external partners and engaging employees on sustainability events held by the company